Delivery and fulfillment

Online retailers offering more delivery options: stats

In 2013, 83% of retailers gave customers a choice of home delivery options, though less than half (47%) of retailers offered three or more services.

Micros has released its 2014 Multichannel Retail Delivery Report, in which 239 retail websites were tested for their delivery flexibility, customer service and delivery performance.

Here we’ll be taking a specific look at the range of delivery options available from retail websites and how they compare year-on-year.