This report looks at challenges facing Financial Services and Insurance providers post-COVID and how they are digitally transforming to meet customers evolving CX expectations.
This report is based on a quantitative study of 356 marketing executives in the US and Canada conducted in Q2 2021. Most of the respondents work in FSI and across a range of business sectors.
This report covers:
- How FSI’s are overcoming internal barriers to improving the digital experience.
- The role of technology in driving successful digital transformation.
- Digital experience strategies that are currently driving top-line growth.
- Key areas of focus that FSI’s need to address to develop greater digital maturity.